> For the complete documentation index, see [llms.txt](https://docs.agentalk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.agentalk.io/core-concepts/credits-and-pricing.md).

# Credits and pricing

Understand how Agentalk credits work, compare plan tiers, and configure billing settings to keep your agents running without interruption.

Agentalk uses a credit-based billing system. This page explains how credits are consumed, what each plan includes, and how to manage your billing settings.

### How credits work

Credits are used to pay for voice conversations.

* 1 credit = 1 minute of conversation.
* Agentalk deducts credits based on actual call duration.
* Example: a 90-second call uses 1.5 credits.
* Your credits reset each billing cycle.

{% hint style="info" %} <mark style="color:$info;">**How credits are calculated**</mark>

Agentalk calculates credits per minute of active conversation, not per call.
{% endhint %}

#### Monthly credits

* Included in your plan.
* Reset each billing cycle.
* Don't roll over if unused.

#### Top-up credits

* Purchased manually or automatically.
* Don't expire monthly.
* Carry over if unused.

### Plan tiers

{% embed url="<https://agentalk.io/PRICING>" %}

Agentalk offers multiple plans depending on your usage needs.

All plans support multiple languages and web calls. Advanced features vary by plan.

{% hint style="info" %} <mark style="color:$info;">**Paid plan required**</mark>

Manual credit purchases and auto-reload are only available on paid plans. These options are not available on the Free plan.
{% endhint %}

### What happens when credits run out

If your credit balance reaches zero:

* Active campaigns pause
* Incoming calls are not answered

To avoid interruptions, monitor your usage regularly or enable auto-reload.

### Configure auto-reload

Automatically purchase credits when your balance drops below a defined threshold. This helps prevent interruptions in active campaigns.

#### Enable auto-reload

Follow these steps to enable auto-reload:

1. Go to **Billing** from the left sidebar.
2. Enable **Auto-reload.**
3. Set a trigger threshold (for example, 20 credits).
4. Set a top-up amount (for example, 100 credits).
5. Add the number of packages to reload automatically.
6. Click **Save** to apply changes.

{% hint style="info" %} <mark style="color:$info;">**Recommended threshold settings**</mark>

Use a higher threshold for campaigns running overnight or handling many calls.
{% endhint %}

<figure><img src="/files/urbNakbhmpjbtDLgEmss" alt=""><figcaption></figcaption></figure>

### Add credits manually

Manually purchase additional credits at any time. Use this option when you want full control over when and how many credits to add.

To add credits outside of auto-reload:

1. Go to **Billing** from the left sidebar.
2. Click **+ Buy Credits.**
3. Select the package with the additional credits.
4. Choose the quantity of credits.
5. Click **Purchase**.

<figure><img src="/files/mcCUunVxj7CCUIqWSB2a" alt=""><figcaption></figcaption></figure>

### View credit usage

Monitor how credits are consumed across calls to understand usage patterns and manage your budget effectively.

1. Go to **Usage** from the left sidebar.
2. Review:
   * Monthly usage
   * Daily usage
   * Current balance
   * Budget percentage
   * Recent transactions

<figure><img src="/files/2WasicHNuxvaD6OXei97" alt=""><figcaption></figcaption></figure>

### Track spending over a custom date range

The Usage page shows calendar-based spending by default. The **Range Spend** section adds a single total for a flexible date window, plus a CSV export for the detailed data behind it.

1. Open **Usage** from the left sidebar.
2. Scroll past the KPI cards and the plan summary.
3. Find the **Range Spend** card.
4. Review the large total at the top of the card.
5. Open the date range dropdown beside the heading.
6. Pick the window you want to review.
7. Click **CSV Export** to download the same data shown on screen.

The card shows both the selected preset and the actual start and end dates. When you change the window, the total updates immediately.

The range options include:

* **Last 30 Days**
* **Last 3 Months**
* **Last 6 Months**
* **Last 12 Months**
* **All**

The selected window also updates the spend chart and the **Top Spending Agents** section further down the page.

{% hint style="info" %} <mark style="color:$info;">**CSV export follows your filters**</mark>

The downloaded file matches the current range selection. If the page shows 90 days, the CSV exports the same 90-day window.
{% endhint %}

### Enterprise API keys

If you are on an Enterprise plan, you can route LLM usage through your own API keys instead of Agentalk infrastructure.

See [**Use Agentalk with enterprise API keys**](/settings-and-administration/use-agentalk-with-enterprise-api-keys.md) for details.

### Next steps

Here are the recommended next steps:

* [**Listen to and join live calls**](/monitoring-and-analytics/listen-to-and-join-live-calls.md): Monitor active calls while they are happening.
* [**Review call history and logs**](/monitoring-and-analytics/review-call-history-and-logs.md): Analyze usage and performance at the call level.
* [**Create an agent**](/ai-agents/create-an-agent.md): Start using credits by building and testing an agent.
* [**Setup checklist**](/getting-started/setup-checklist.md): See the full recommended configuration sequence.


---

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