Credits and pricing
Understand how credits are used, compare plan tiers, and configure billing to keep your agents running.
Understand how Agentalk credits work, compare plan tiers, and configure billing settings to keep your agents running without interruption.
Agentalk uses a credit-based billing system. This page explains how credits are consumed, what each plan includes, and how to manage your billing settings.
How credits work
Credits are used to pay for voice conversations.
1 credit = 1 minute of conversation.
Agentalk deducts credits based on actual call duration.
Example: a 90-second call uses 1.5 credits.
Your credits reset each billing cycle.
How credits are calculated
Agentalk calculates credits per minute of active conversation, not per call.
Monthly credits
Included in your plan.
Reset each billing cycle.
Don't roll over if unused.
Top-up credits
Purchased manually or automatically.
Don't expire monthly.
Carry over if unused.
Plan tiers
Agentalk offers multiple plans depending on your usage needs.
All plans support multiple languages and web calls. Advanced features vary by plan.
Paid plan required
Manual credit purchases and auto-reload are only available on paid plans. These options are not available on the Free plan.
What happens when credits run out
If your credit balance reaches zero:
Active campaigns pause
Incoming calls are not answered
To avoid interruptions, monitor your usage regularly or enable auto-reload.
Configure auto-reload
Automatically purchase credits when your balance drops below a defined threshold. This helps prevent interruptions in active campaigns.
Enable auto-reload
Follow these steps to enable auto-reload:
Go to Billing from the left sidebar.
Enable Auto-reload.
Set a trigger threshold (for example, 20 credits).
Set a top-up amount (for example, 100 credits).
Add the number of packages to reload automatically.
Click Save to apply changes.
Recommended threshold settings
Use a higher threshold for campaigns running overnight or handling many calls.
Add credits manually
Manually purchase additional credits at any time. Use this option when you want full control over when and how many credits to add.
To add credits outside of auto-reload:
Go to Billing from the left sidebar.
Click + Buy Credits.
Select the package with the additional credits.
Choose the quantity of credits.
Click Purchase.
View credit usage
Monitor how credits are consumed across calls to understand usage patterns and manage your budget effectively.
Go to Usage from the left sidebar.
Review:
Monthly usage
Daily usage
Current balance
Budget percentage
Recent transactions
Track spending over a custom date range
The Usage page shows calendar-based spending by default. The Range Spend section adds a single total for a flexible date window, plus a CSV export for the detailed data behind it.
Open Usage from the left sidebar.
Scroll past the KPI cards and the plan summary.
Find the Range Spend card.
Review the large total at the top of the card.
Open the date range dropdown beside the heading.
Pick the window you want to review.
Click CSV Export to download the same data shown on screen.
The card shows both the selected preset and the actual start and end dates. When you change the window, the total updates immediately.
The range options include:
Last 30 Days
Last 3 Months
Last 6 Months
Last 12 Months
All
The selected window also updates the spend chart and the Top Spending Agents section further down the page.
CSV export follows your filters
The downloaded file matches the current range selection. If the page shows 90 days, the CSV exports the same 90-day window.
Enterprise API keys
If you are on an Enterprise plan, you can route LLM usage through your own API keys instead of Agentalk infrastructure.
See Use Agentalk with enterprise API keys for details.
Next steps
Here are the recommended next steps:
Listen to and join live calls: Monitor active calls while they are happening.
Review call history and logs: Analyze usage and performance at the call level.
Create an agent: Start using credits by building and testing an agent.
Setup checklist: See the full recommended configuration sequence.
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