# MONITORING & ANALYTICS

- [Monitor live calls](/monitoring-and-analytics/monitor-live-calls.md): Monitor live calls in real time, listen silently, and take over conversations when human intervention is needed.
- [Read the analytics dashboard](/monitoring-and-analytics/read-the-analytics-dashboard.md): Understand call volume, duration, and per-agent performance to evaluate how your agents are performing.
- [Review call history and logs](/monitoring-and-analytics/review-call-history-and-logs.md): Access call records, review recordings and transcripts, and use logs to diagnose agent or configuration issues.