> For the complete documentation index, see [llms.txt](https://docs.agentalk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.agentalk.io/monitoring-and-analytics/read-the-analytics-dashboard.md).

# Read the analytics dashboard

The analytics dashboard shows call activity across your workspace. Use it to track trends, evaluate agent performance, and identify issues.

### Open the analytics dashboard

Access the dashboard and filter the data you want to analyze.

Go to **Analytics** from the sidebar.

<figure><img src="/files/ndAhagRRDghNmjC8Oljm" alt=""><figcaption></figcaption></figure>

At the top of the page, use the filters to refine your view:

* Date range
* Agent
* Call type
* Search by call ID or caller

These filters control what data is shown across all charts and tables.

### Read summary metrics

These metrics give you a quick snapshot of overall activity and help you spot unusual patterns, such as sudden drops in volume or changes in call duration.

* **Total calls:** Number of completed calls.
* **Total duration:** Combined duration of all calls.
* **Success rate:** Percentage of successfully completed calls.
* **Active agents:** Number of agents that handled calls.

Use these metrics to quickly assess overall activity and spot unusual patterns, such as sudden drops in volume or unexpected changes in call duration.

### Understand overview charts

Below the summary metrics, the dashboard shows key charts in the **Overview** tab.

#### Daily call activity

This chart shows how many calls happen over time.

Use it to:

* Identify trends in call volume.
* Spot increases or drops in activity.
* Understand how campaigns impact call volume.

#### Call type distribution

This chart shows how calls are distributed by type.

Examples include:

* Click-to-call
* Phone call

Use this to:

* Understand how calls are being generated.
* Identify which channels are most active.

### Analyze call

Use the charts to understand how activity changes over time.

* **Daily call trends** show how many calls occur each day.\
  Use this to identify spikes, drops, or changes in activity.
* **Hourly activity distribution** shows when calls happen during the day.\
  Use this to identify peak hours and adjust your campaign schedule.

<figure><img src="/files/fD11o4MG6wEC3XncHas2" alt=""><figcaption></figcaption></figure>

### Review performance insights

Use the **Analysis** tab to understand deeper performance patterns.

<figure><img src="/files/fenX9i0OQwafUAHR3IC2" alt=""><figcaption></figcaption></figure>

Key insights:

* **Longest call:** Identifies unusually long conversations.
* **Peak hour:** Shows when activity is highest.
* **Busiest day:** Indicates the day with the most calls.

These insights help you understand workload patterns and when your system is under the most demand.

### Compare agent performance

Also in the **Analysis** tab, you can evaluate how each agent is performing.

For each agent, review:

* Total calls handled
* Total and average call duration
* Overall activity level

Use this section to:

* Compare performance across agents.
* Identify top performers.
* Spot agents that may need better instructions or configuration.

### Review detailed call data

Use the **Details** tab to inspect individual calls and investigate specific issues or patterns.

<figure><img src="/files/hA7CQydNtnD949qXSNgW" alt=""><figcaption></figcaption></figure>

Each entry includes:

* Date and time
* Call type
* Caller
* Duration
* Status

Use this view when you need to understand what happened in specific calls or identify recurring patterns.

{% hint style="info" %}
For deeper analysis, open individual calls from the call history to review transcripts and see how conversations unfolded.
{% endhint %}

### Use analytics to improve performance

Use analytics data to identify issues in agent behavior or campaign configuration.

Common patterns to watch for:

* **Very short calls**\
  Users may be hanging up quickly. Review the opening message.
* **Low call volume**\
  Campaign may not be running as expected. Check schedule and time zone.
* **High success rate but low engagement**\
  Calls are completing but not achieving the goal. Improve instructions or call flow.

### Next steps

Here are the recommended next steps after completing this guide:

* [**Review call history and logs**](/monitoring-and-analytics/review-call-history-and-logs.md): Analyze individual calls and read transcripts to understand behavior.
* [**Write effective agent instructions**](/ai-agents/write-effective-agent-instructions.md): Improve how your agent responds based on analytics insights.


---

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